Refunds and Returns

Refund & Returns Policy

At GrovnerOffice, we supply ergonomic office chairs and workplace seating from a range of trusted UK manufacturers and suppliers. Returns, cancellations, delivery times and warranties may vary depending on the product, supplier and whether the item is a stock item, special order or made to order.

Returns

If you wish to return an eligible item, please contact us at info@grovneroffice.com within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unassembled where applicable, in as-new condition and securely packed in its original packaging where possible. Some suppliers will only accept returns if the chair has not been assembled and remains in the original box.

Items sent back without first contacting us may not be accepted.

Return Costs

Return delivery or collection costs are the responsibility of the customer unless the item is faulty, damaged or not as described.

If we arrange a collection, a collection charge may apply. The exact cost will depend on the item and supplier and will be confirmed before collection is arranged.

Made-to-Order and Special-Order Items

Many of our chairs are made to order, customised or specially ordered from the manufacturer. These items cannot usually be cancelled once manufacturing has started, specific parts have been ordered, or the order has been dispatched.

Made-to-order, customised and special-order items are not normally returnable unless they are faulty, damaged or not as described.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, faulty or incorrect, contact us immediately at info@grovneroffice.com with your order number and clear photographs of the issue and packaging.

We will work with the supplier to resolve the issue, which may include replacement parts, repair, collection and redelivery, or a replacement item.

Refunds

Once your returned item has been received and inspected, we will confirm whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 14 days. We may deduct return collection costs, missing parts, damaged packaging, or any reduction in value if the item is not returned in as-new condition.

Exchanges

If you would like a different chair, the fastest option is to return the eligible item first and then place a new order once the return has been accepted.

Warranty

Warranty periods vary by manufacturer and product. Warranty details will be shown on the product page where available. Warranty usually covers manufacturing faults and replacement parts, but does not cover misuse, accidental damage, wear and tear, or incorrect assembly.

Statutory Rights

This policy does not affect your statutory rights. Goods must be as described, fit for purpose and of satisfactory quality.