Refund policy
Returns/Refund Policy
We offer a 14-day returns policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unused and unassembled
- In its original packaging
- In a resalable condition
- Accompanied by proof of purchase
How to start a return
To request a return, please contact us at:
info@grovneroffice.com
Please do not return any items without contacting us first. As we work with multiple manufacturers, we will provide you with the correct return instructions once your request has been reviewed.
Damaged or faulty items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-returnable items
Certain items may not be eligible for return, including:
- Made-to-order or customised products
- Special-order items
These items can only be returned if they are faulty or damaged.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within a reasonable timeframe.